FAQ - frequently asked questions
FAQ
frequently asked questions
Orders and delivery
Is it possible to get an individual quote for products?
Yes - if you are interested in a larger quantity of a specific product, would like to receive a special offer, or are looking for something that is not currently in the catalog, please contact the FDCM sales team. Quotes are customized based on the type of business, location, and order size.
What is the lead time for goods?
The lead time depends on the type of goods, delivery location, and logistics arrangements. Details are available upon contact with the logistics department.
What is the maximum order limit?
The maximum order limit is 4000 kg. If you wish to purchase a larger quantity, please contact our logistics department at +48 577 124 466 or by email: [email protected] in order to prepare an individual offer.
How many different products can I receive in one order?
It is possible to order different products in one order. The specific configuration depends on the type of goods and is determined individually by the logistics department.
What documents can you provide?
We provide product specifications, quality certificates, and other documents required by customers. If you need specific documents, please contact us - the range of available materials is wide and depends on the product.
Can you provide photos, labels, and logistics information for pallets?
Yes - for materials and detailed information, please contact our logistics department: tel. +48 577 494 140, e-mail: [email protected].
What should I do if the products I need are not available on the website?
Please contact our team and we will try to deliver the products you need on special order.
What is the minimum order quantity (MOQ)?
The minimum order is one full bag - depending on the product, this can be, for example, 15 kg or 25 kg. For sample orders, the minimum quantity is 400 g.
Do you offer international shipping?
Yes, we ship within Europe and beyond - please contact our team for an individual quote.
What are the costs and delivery times?
The cost and delivery time are determined individually - please contact our logistics department at +48 577 494 140 or by email: [email protected]. For samples, the prices according to the supplier's current price list apply.
How can I track my order?
Currently, shipping is only available for samples - after placing your order, you will receive an email with a tracking link. Regular orders are only available for personal collection or by individual arrangement with the sales department.
