Detailed information on the complaint process can be found in the document Complaint Procedure. Complaints are considered on a case-by-case basis.

Detailed information on returns can be found in the document Terms and Conditions of Contract Withdrawal. Please note that the rules for returning goods vary depending on whether the purchase was made by a consumer, a natural person concluding a contract directly related to their business activity when the content of the contract indicates that it is not of a professional nature for that person, or in other cases of purchase. Please read carefully the relevant instructions that each buyer accepts when placing an order. If you have any additional questions, please contact the FDCM team.